Neosurf's business offer combines prepaid voucher acceptance with separate account-based payment and payout products.
Limited
Editorial assessment, not a live-tested payment performance benchmark.
How this is calculatedDeposit fee
Not disclosed
Payout speed
Not disclosed
Currencies
Not disclosed
Regions
3 regions
Supported regionsEurope · Africa · LATAMNeosurf’s business offer combines prepaid voucher acceptance with separate account-based payment and payout products. A voucher allows cash-funded online purchases; withdrawals to a Neosurf account use a distinct payout solution and customer verification. Operators should specify which product they integrate rather than describe all Neosurf transactions as anonymous or voucher-based.
Europe, Africa, LATAM operators evaluating voucher services with country-specific approval.
Verticals served
Strengths
Trade-offs
Figures marked “Not disclosed” have no public source. Most iGaming payment pricing is negotiated per merchant — we leave the gap visible rather than estimating.How we handle sources
Licences
Not disclosed
iGaming stance
The official source describes the product and its use case. This is not an independently measured market-share or performance ranking.
Worth knowing: Voucher deposits and wallet withdrawals are different products with separate availability and verification rules.
Primary-source review: 5 October 2026. This is documentary research, not live payment testing. Provider claims are identified separately from documented terms.
Via an approved PSP, settlement is to the chosen PSP. Via a processor with a direct Neosurf relationship, settlement is between Neosurf and the merchant. The integration route therefore changes settlement and counterparty exposure. Official source.
Neosurf describes one API for vouchers and Neosurf Account payments, using a 10-character code. Onboarding grants an operating account with transaction history, analytics, documentation and merchant support.
The fair-pricing policy requires partner businesses to disclose customer fees upfront. It is not a numeric merchant commission. The site separately identifies NS Cards France SAS and safeguarding through Andaria, not a universal gaming permission. Official source.
Primary evidence for the industry use case or acceptance policy. Regional tags are evaluation coverage, not blanket gambling approval.
Checked 5 October 2026
Checked 5 October 2026
Seven weighted factors produce 6.9. The heaviest is derived from the stance above, not scored by hand.
Regulatory assessment · 21 October 2026
5.5/10: a current authorisation for the contracting entity was not independently confirmed in the published evidence. The criterion is capped at 5.5 under the unverified-authorisation rubric. This is an evidence limitation, not a finding that the company is unlicensed or unlawful. For schemes and technical platforms, check the actual regulated PSP or acquirer rather than assuming the platform holds its authorisation.
Compliance criterion revised from 7.5 to 5.5 after the evidence review. Other criterion inputs were not changed.
iGaming acceptancederived
What we assess for iGaming acceptanceWhether gambling merchants are onboarded at allWhether the category is core business or a tolerated exceptionMarket-by-market acceptance, not just technical coverageWhether access runs through a scheme participant rather than a contract8.5 × 20% = 1.70
Regulatory & compliance
What we assess for Regulatory & complianceJurisdictions served and licences heldOwn acquiring licence versus a sponsor bankRegulator-imposed payment controls supportedTrack record in regulated markets5.5 × 20% = 1.10
Fees
What we assess for FeesPublished rate cards where they existWhether pricing is knowable before contractingFX spread disclosureRolling reserves and settlement float5.5 × 15% = 0.83
Geography
What we assess for GeographyNumber of markets servedDepth of local methods within eachCurrency listWhether coverage means availability for this category6.5 × 15% = 0.98
Settlement
What we assess for SettlementDeposit-to-balance timeWithdrawal-to-player timeWeekend and holiday behaviourWhether the provider or the scheme sets the limit7.5 × 10% = 0.75
Integration & API
What we assess for Integration & APIAPI and documentation qualitySDKs, plugins and platform connectorsTime from contract to first live transactionSandbox and testing tooling7.5 × 10% = 0.75
Reliability & support
What we assess for Reliability & supportObserved uptime and incident historyStatus page and incident communicationSupport model and escalation pathReconciliation and reporting tooling7.5 × 10% = 0.75
| Factor | Score | Weight | Contribution |
|---|---|---|---|
iGaming acceptancederivedWhat we assess for iGaming acceptanceWhether gambling merchants are onboarded at allWhether the category is core business or a tolerated exceptionMarket-by-market acceptance, not just technical coverageWhether access runs through a scheme participant rather than a contract | 8.5 | 20% | 1.70 |
Regulatory & complianceWhat we assess for Regulatory & complianceJurisdictions served and licences heldOwn acquiring licence versus a sponsor bankRegulator-imposed payment controls supportedTrack record in regulated markets | 5.5 | 20% | 1.10 |
FeesWhat we assess for FeesPublished rate cards where they existWhether pricing is knowable before contractingFX spread disclosureRolling reserves and settlement float | 5.5 | 15% | 0.83 |
GeographyWhat we assess for GeographyNumber of markets servedDepth of local methods within eachCurrency listWhether coverage means availability for this category | 6.5 | 15% | 0.98 |
SettlementWhat we assess for SettlementDeposit-to-balance timeWithdrawal-to-player timeWeekend and holiday behaviourWhether the provider or the scheme sets the limit | 7.5 | 10% | 0.75 |
Integration & APIWhat we assess for Integration & APIAPI and documentation qualitySDKs, plugins and platform connectorsTime from contract to first live transactionSandbox and testing tooling | 7.5 | 10% | 0.75 |
Reliability & supportWhat we assess for Reliability & supportObserved uptime and incident historyStatus page and incident communicationSupport model and escalation pathReconciliation and reporting tooling | 7.5 | 10% | 0.75 |
| Composite | 6.9 | ||
Licence-by-licence access
Mobile money
Local account-to-account
SDKs, plugins and connectors
Not disclosed
No third-party rating sourced for Neosurf yet. When one is added it will name its source — Trustpilot, G2 or similar — and the date it was read, in the same way every other figure on this site does.
FAQ
Serves licensed gambling merchants as a matter of course. The official source describes the product and its use case. This is not an independently measured market-share or performance ranking.
Europe, Africa, LATAM. Coverage is where the rails reach — confirm acceptance for your specific licence separately, because the two are not the same thing.
We have no public rate card for Neosurf. No merchant-specific public figure verified in this research pass; request written terms. Ask for cost per successfully funded account under your own volume and market split rather than a headline rate.
Voucher deposits and wallet withdrawals are different products with separate availability and verification rules.
The score is calculated from seven weighted criteria. See the scorecard on this page for the current criterion values, weights and total, and the methodology for the formula.
6.9
Limited
Consider for the stated use case after verifying licensing fit and both payment directions. Voucher deposits and wallet withdrawals are different products with separate availability and verification rules.
Best forEurope, Africa, LATAM operators evaluating voucher services with country-specific approval.
Closest by category and score, from the same catalog and the same model.
CashtoCodeAcceptedCashtoCode offers cash-funded prepaid codes and retail payment flows for online purchases.Same category as Neosurf · scores 0.3 lower6.6
PaysafeCardAcceptedPaysafeCard is a cash-funded prepaid payment method using a 16-digit code, with account-based features in supported countries.Same category as Neosurf · scores 0.4 higher7.3
Pavilion Payments / VIP PreferredCore verticalPavilion Payments' VIP Preferred network lets customers link a bank account for payments at participating US gaming venues and online operators.Bank Transfer — a different approach to the same problem · scores the same6.9Put Neosurf next to an alternative
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Terms and availability can change. Confirm current merchant-specific conditions before contracting.
